Design

All designs and artwork remain property of Vinyl Media LTD. No part of any design or artwork may be used, reproduced, distributed or transmitted by any means strictly without prior written permission of the management of Vinyl Media LTD.

Any evidence of the use of Vinyl Media LTD work, images & designs will be treated as theft and could lead to legal action to recover costs and damages.

It is the clients’ duty to check all artwork/designs before the commencement of works begin. Any changes after proof approval will incur charges.

Appointment Booking

Vinyl Media LTD will provide a written quotation by email and/or on screen showing the total fee for work to be carried out. Quotations are valid for 30 days, unless and until the workshop slot is either booked by a third party, or Vinyl Media LTD receives a deposit for the same dates (or part thereof) from any party. Where the customer agrees by email, or other written device to book the workshop slot, Vinyl Media LTD will provide a booking confirmation to the customer by email. The customer must pay the requested deposit or payment as defined on the booking confirmation prior to confirmation of the booking. During that period, Vinyl Media LTD reserves the right to accept any booking for the workshop slot from a third party, where said third party agrees to payment prior to receipt of payment from the customer. On receipt of the required payment from the customer, Vinyl Media LTD will issue a booking confirmation by email, to the customer.

Where the customer chooses to amend their booking 10 days or more prior to the date agreed, resulting in a change of dates, a £100 Booking Administration Fee will be levied. Where the customer alters the booking but materials or tools have specifically been ordered any incurred costs will be charged to the customer. Any changes to existing bookings within 5 days of the booking date will normally not be permitted, but we will try to accommodate where we can.

Acceptance

The customer agrees that on payment of the deposit sum to Vinyl Media LTD, the customer will signify their full acceptance of these Terms and Conditions of booking. The customer further acknowledges that full payment of the final sum will be made prior to collection of the customer vehicle(s).

Payments & Deposits

Deposits must be made at the time of booking. A standard booking fee of 25% of the total works must be made prior to booking confirmation. Vinyl Media LTD reserves the right to request higher deposits or waiver, as and when the management deem suitable.

The customer agrees and acknowledges that Vinyl Media LTD will not release the vehicle(s) or any goods prior to receipt by Vinyl Media LTD of payment in full. Failure of the customer to pay in full for any service will result in removal or refusal to supply said service.

The customer agrees to pay the total fee as shown on the quotation as set out on the booking confirmation. Final and full payment is due on collection (Less the deposit received at the time of booking). In the event of late payment, or failure to pay, Vinyl Media LTD reserves the rights to levy the cancellation penalty percentage charges against any money that the customer has paid in advance. Where the money paid in advance is insufficient to cover the calculated percentage, Vinyl Media LTD reserves the right to exercise any legal remedies to pursue the amount owed by the customer.

Where the customer chooses to amend their booking 10 days or more prior to the date agreed, resulting in a change of dates, a £100 Booking Administration Fee will be levied. Where the customer alters the booking but materials or tools have specifically been ordered any incurred costs will be charged to the customer. Any changes to existing bookings within 5 days of the booking date will normally not be permitted, but we will try to accommodate where we can.

Late payments of any outstanding balance will incur a charge of 2.5% of the total cost of works for every five working days of late payment. Vinyl Media LTD reserves the right to change or waiver this charge if/where management deems it suitable.

Late Collections/Pick ups

Vinyl Media LTD reserves the right to charge storage of any vehicle or goods, at £100.00 + VAT for every 3 working days that the vehicle/goods stay beyond the confirmed collection date. After 2 weeks, the charge will increase to £150.00 + VAT for every 3 working days thereafter. These charges will cover insurance and vehicle movements while the collection is made.

After the initial 3 working days, the vehicle will be moved and stored outside of the unit in question. Charges will still apply. Vinyl Media LTD reserves the right to add this charge to the final payment /invoice and maintain the right to waiver these charges, as and when the management deem suitable.

Cancellation

The customer may cancel their booking at any time up to the date in writing. In the event that the customer exercises their right to cancel, Vinyl Media LTD will levy the following cancellation penalty percentage rates of the Total Rental Fee including deposit:

• From initial date of booking up to 31 days prior to the agreed date – 100% Return of Deposit
• Between 25 and 31 days prior to the workshop slot date – 75% Return of Deposit
• Between 15 and 25 days prior to the workshop slot date – 50% Return of Deposit
• Less than 14 days prior to the workshop slot date – 0% Return of Deposit

Vinyl Media LTD regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances.

Vehicle Conditions & Paint

Vinyl Media LTD requests all customers to deliver vehicles clean, dry (where possible) & free from grease and wax. Prior to works being carried out, paint & bodywork will have been checked and noted, advising of any unsuitable areas and potential issues or risks. These areas must be dealt with prior to works commencing, with both the customer and Vinyl Media LTD agreeing that these areas are acceptable or accept that highlighted areas will not have any guarantees or warranties for workmanship or material quality.

Areas that have received repair, or are suspected of receiving repair, will not be guaranteed or warranted in line with the film manufacturers warranty statements and Vinyl Media LTD’s terms and conditions. If repairs are to be carried out prior to any vehicle wrap work and booking, the paints must be fully cured and outgassed in line with the paint manufacturers technical instructions before any livery/wrap can be applied. Vinyl Media LTD gives no warranty or guarantee to panels or areas that have received remedial or re-spray/smart repair work undertaken.

Any vehicle with additional damage from between the initial consultation, to the booked in date, will be highlighted and pointed out before work commences. Any additional damage needing repair will need to be re-booked but may still be charged.

Vehicles with unsuitable paint or bodywork will need the customer to sign a waiver before any work will commence, ensuring any works or materials by Vinyl Media LTD are not liable against guarantees or warranties thereafter.

Failure to meet any of the above points or requests may result in the works being cancelled and the full charge being applied.

Please note, that Vinyl Media LTD will not be held responsible for the replacement of vehicle furniture on any vehicle where the application requires anything to be removed. Some clips and mouldings are not designed for more than one fixing. Vinyl Media LTD will also not be held responsible for vehicle badges or parts that need to be removed and/or are damaged during the application process. Every effort will be made to preserve and reuse vehicle furniture but this cannot be guaranteed.

Aftercare

Vinyl Media LTD will give the best quality of work and materials, it is the customers’ responsibility to maintain the aftercare and appearance of their wrap/livery after handover.

Keeping your vehicle clean and free from dirt will always help maintain the look of your wrap/livery like any painted surface. Please do not use any harsh chemicals with your cleaning process to help prevent any reaction to our materials.

Allow 3 days after the installation of work before washing the vehicle for the first time. Strictly hand-wash the vehicle only. DO NOT USE pressure washers/automatic washers.

Ensure you clean your vehicle from the top to bottom, allowing dirt and water to run downwards. Wipe spillages, diesel/petrol/bird droppings etc., from the film as quickly as possible. Vinyl Media work in conjunction with Vinyl Bully for wrap aftercare products and can recommend the use of their products on any of the vehicles completed by Vinyl Media. Please visit their website to view their full product range or ask a member of staff for further information at the time of booking or collecting your vehicle.

Additional Charges

Additional charges will be incurred due to, but not exclusively to;

• Vehicle not clean on arrival (Cleaning charges of – £35 per car/ £55 per van / £95 per HGV cabs)
• Late collections (as stated above)
• Amendments to design (as stated above)
• Cancellations (as stated above)
• Failure of client not able to receive / sign for vehicle delivered to site as arranged. £30 per hour waiting.

Delays

Works will be completed as quickly and efficiently as possible. In the unlikely event of a delay to any works, Vinyl Media LTD will not be liable for any loss or damage arising from a delay in completing all or part of the projects ordered or confirmed.

Insurance

Vinyl Media LTD has no insurable interest in any customers vehicles delivered to our premises and cannot be held responsible for loss or damage to customer’s vehicles/goods unless direct responsibly of Vinyl Media. It is the responsibility of our clients/customers to ensure their vehicles/goods are fully insured whilst on Vinyl Media LTD premises.

Warranties/Guaranties

All standard wraps supplied and installed by Vinyl Media LTD staff will include an application guarantee of 1 year and a manufacturer guarantee of between 2 to 5 years dependent on the material chosen for the wrap/livery.

Warranties/Guaranties are only valid if material is supplied by Vinyl Media LTD and is installed at our premises and by one of our trained installers.

Repeat orders or crash damage may occasionally require new material orders or productions. These may, on rare occasions, have slight colour differences from time to time, due to suppliers or manufacturers batch numbers. Vinyl Media LTD accepts no responsibility for these issues.

Any guarantee/warranty that is in place is only valid between the paying client and Vinyl Media LTD and strictly none transferable to any third party.